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FAQs

FAQs

Frequently Asked Questions

 
How do I apply online?
First and foremost, we need a complete (and signed) application. You can complete it online, or on paper in the leasing office. At the time of applying, you will pay a $150 admin fee, and a $50 application fee for every applicant over the age of 18. You will also owe a security deposit of either: $200 (one-bedroom), $300 (two-bedroom), or $400 (three-bedroom) at the time of application to secure the apartment.
We will then need employment verification for proof of income. We either need your most recent 2 months of paystubs, an offer letter, or 6 months of bank statements. You can upload these documents directly from the application.
We check your credit, rental, and criminal history.
Yes, we do! We require $100,000 in personal liability and Water Oak, LLC should be listed as an interested party.
  • 2 pets max per apartment with a 100 lb weight limit per animal.
  • Pet interview with the staff and proof of shots required.
  • Refundable Deposit: 1 pet = $350, 2 pets = $500
  • Non-Refundable Fee: 1 pet = $250, 2 pets = $500
  • No monthly pet rent and no breed restrictions!
These fees are all due on move-in day (not at the time of application).
Reserved Carport Space: $45/month
Detached Garage Space: $125/month
Full-Size Washer and Dryer Set: $45/month. (All units come with in-unit connections, except the E1-Pin Oak which already comes with a stackable Washer & Dryer.)
Each leaseholder is given a fob (for the driving gates) and a 4-digit code on move-in day. The button on the fob will open the driving gates. The 4-digit code can be used on the keypads at the doors to the Clubhouse amenities. This code can also be given to guests and delivery drivers to use on the driving gate keypad.
We have a required amenity package that includes: Spectrum WiFi and Cable for $60/month, Pest Control service for $5/month, and Valet Trash service for $30/month.
Water is sub-metered and charged on your resident ledger. This is paid with rent on the 1stof the month and usually takes 1-2 months for charges to be accrued. You will need to establish electricity with the City of Austin and they will bill your COA account directly each month.
The first payment must be made via money order, cashier's check, or personal check. Any type of deposit must be paid separately from your other charges. After the first month's payment, you may sign on to the resident portal and make online payments. (Or you can continue paying your rent in-person with checks, money orders, or cashier's checks.) You can pay online via debit or credit card, but various processing fees apply. If you link your bank account to the resident portal, you can make payments with a $ 0.95 fee per transaction.
Rent is due on the first of every month no matter when your lease started. If rent is not paid in full by the fourth of the month, you will be charged a late fee of 10% of your base rent.
You will be granted access once you sign your lease. You may pay rent online, set up auto-payments, submit maintenance work orders, and view your account history and balance.
Your prorated rent and other possible fees owed (a member of the leasing staff will have sent you how much you owe), your electricity account number, and your renter's insurance declaration page. If you have a pet, you will also need to have your pet shot records, deposit, and fee.
We have a mailroom located in front of the Clubhouse and Amazon Hub lockers in the back of the Clubhouse by the pool. Delivery drivers should leave your packages in the lockers or mailboxes, but use their discretion on if they will leave packages directly at your apartment door.
We have unassigned free parking throughout the community that's first come, first served. We do NOT guarantee parking availability. If you want a guaranteed/reserved space, we have covered carports and garages for rent. Vehicles MUST be registered with management and are subject to towing without the proper permit displayed.
Valet trash and recycling service will pick up your items door-to-door 5 days a week. Your items must be placed in the Valet Living trash can that came in your apartment. Recycles must be placed in approved blue recycle bags. There are also dumpsters located onsite where you can drop your trash and recycles, as well as a trash compactor in between Buildings 11 and 14.
Log in to your resident portal and place a maintenance request for pest control. The office staff will get your apartment on the schedule. You can also call or email the leasing office directly to place the service request.
We do allow 6-10 month leases, however, a surcharge will be applied.
You will be charged an early termination fee, as well as a re-letting fee. The amounts are specified in your lease.